From a dripping tap to shipping security dogs overseas, there’s no job too small or challenge too great for residence management company Lantern & London
Residence management company Lantern & London provide a service that’s a little bit different. From day-to-day management of a client’s property, including repairs, renovations or simply tightening a dripping tap, there’s nothing they won’t take care of.
‘It’s such a personal service that we offer,’ says founder Lucy Blake Thomas on one of their USPs. ‘First and foremost, we want our clients to be happy. We look after them in their home, and will support them in any way we can, building up great levels of trust and often becoming part of family life.
‘Every client varies and what they want is very different,’ she continues. ‘It’s not about ticking boxes and our clients don’t fit a specific formula. The team is very practical and can solve any kind of problem.’
This may vary from the more mundane tasks – Lucy points out that she is happy to make beds and iron sheets if needed – to the rather more complicated, like ‘sourcing and then shipping high security protection dogs to Africa’. One of their more unusual and tricky requests, but one they managed to complete with aplomb.
Due to the highly personal nature of their service, all of their existing clients are based within walking distance from their King’s Road office, bar one in Farringdon. ‘The location of our office certainly doesn’t limit us,’ Lucy says, ‘but we consider our clients and their properties carefully before taking them on to ensure that we can efficiently deliver the service they want and one that we can be proud of.’
Although private clients form a key component of the Lantern & London service, they also work with developers and estate agents. With the latter, they are able to go into a property that’s up for sale and detail what problems they feel need to be resolved, and can then repair these issues to show the properties in their best light.
When a property is completed, it may be over a year until it’s sold, so who will look after it? We will. A lot of our properties have hugely complex infrastructures which require maintaining whether someone lives there or not
With developers, there are two elements that come into play: ‘Developers may include our residence management service as part of the sale, clients then purchase a property knowing they will be looked after,’ Lucy explains. ‘The other side is when a property is completed, it may be over a year until it’s sold, so who will look after it? We will. A lot of our properties have hugely complex infrastructures which require maintaining whether someone lives there or not.’
When I ask if clients, developers and estate agents all throw up challenges, Lucy’s reply is a positive one. ‘It’s more of an opportunity to learn, and figure out how to come up with the best solutions that work for everyone,’ she insists. ‘Our role is all about managing our clients’ expectations at all times. We really know the properties that we work with and pride ourselves on knowing every detail of them. There are always daily challenges, but that’s what makes the job fun.’
The Refinery, 13 Radnor Walk SW3 4BP; 0784 181 7621 / 020 3740 1891; lanternandlondon.com